The Spa

at

The James Madison Inn

 
 

Spa Policies

Please be aware of these policies before scheduling any services.

•GRATUITIES:  Our prices do not include gratuity.  Leaving a tip for your therapist or stylist is acceptable, optional and can be handled by the front desk staff member when you check out.  For groups of 4 or more people there is an automatic 20% gratuity added to each service.

ARRIVING LATE:  While we try to be understanding of unexpected delays we can not guarantee that you will receive your full service time should you arrive late. However, you will still be responsible for the full amount of the service you were scheduled for.

CANCELLATIONS:  For individuals we ask for at least a 24 hour notice if you will be unable to make your scheduled appointment.  For groups of 4 or more please see Spa Parties and Groups below for our cancellation policy.

GIFT CERTIFICATES: You may purchase a gift certificate for any dollar amount or for a specific service or package and can be used for retail purchases as well as services.  There are NO REFUNDS on gift certificates. 

SPA PARTIES AND GROUPS OF 4 OR MORE:  When scheduling services for 4 or more people you will be asked to complete a spa party form that can be emailed, mailed, faxed or picked up in person.  Information you will need to provide includes the date/time of your party, the type of party you are having (bridal, bachelorette, birthday or just a spa day), the guest of honor (if applicable), the number of people in your group, the first and last names of each person, the service(s) each person is wanting, any special requirements anyone in the group may have (pregnancy, wheel chair accessibility etc...) and a credit card to have on file.  This card is not charged at the time of booking.  The card will only be charged in the event of a late cancellation or a no show as described below. 

•CANCELLATIONS FOR SPA PARTIES & GROUPS: Whether it is one person or the entire group that will be unable to show up for the scheduled appointment(s) you must give at least a 48 hour notice.  Should one or more persons or the entire group cancel less than 48 hours prior to the date of the spa party the card on file will be charged 50% of the total of all services and gratuities that the individual or the group was scheduled to receive. Should one or more persons or the entire group fail to show up, without prior notice, on the day of the spa party the card on file will be charged 100% of the services and gratuities he/she was scheduled to receive.