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THE SPA AT THE JAMES MADISON INN

 

 

 

SPA POLICIES

Please be aware of our Spa policies before scheduling any services.

GRATUITIES: Our prices do not include gratuities. Leaving a gratuity for your service provider is  acceptable and optional.  This can be handled at the front desk when you check out. For groups of 4 or more there is an automatic 20% gratuity added to each service.

ARRIVING LATE: While we try to be understanding and accommodating if you  arrive late; we can  not guarantee that you will still receive your full service. However,  you will still be responsible and are  expected to pay full price for that service. 

AFTER HOURS APPOINTMENTS: There is an additional fee of $15 added to each service you schedule after our normal business hours.  This would be any appointment scheduled on Sunday or Monday.

CANCELLATIONS: For individuals we ask the courtesy of at least 24  hour notice if you will be unable to keep your scheduled appointment.  For groups, please see our section on 'Spa Parties and Groups' below.

GIFT CERTIFICATES:  You can never go wrong with a Spa Gift Certificate. One can be purchased  for a specific treatment or package or any dollar amount you wish.  This certificate can be used  toward  any service or retail purchase.  There are NO REFUNDS  on Gift Certificates.  Each certificate  is good  for one year from the date of purchase.  There is a 30 day grace period after the expiration;  after that  30 days the certificate is only good for 50 % of the original value.

SPA PARTIES AND GROUPS:  

For groups of 4 or more you will be asked to secure your reservation with a credit card.  The card is  not charged at the time of scheduling.  However, we ask for  a 72 hour notice for a full party cancellation.  Should the entire group fail to give the required notice or fail to show up the credit card on file will be charged either $200 or 25% of the value of the scheduled services (whichever is greater).  Should 50% or more of your group cancel less than 72 hours before the party date or not arrive with the rest of the group the credit card on file will be charged either $100 or 25% (whichever is greater) of the total value of the services scheduled for those persons that did not show.

˜There is an automatic 20% gratuity added to each service for groups of 4 or more.